F.O. Quiz

What room rate will you offer to business travellers that stay in the hotel for business purposes?

• Day Rate

• Commercial Rate

• Family Rate

• Government Rate

Which of the following activities is NOT performed during the arrival stage?

• Registering the guest

• Determining methods of payment (for walk-in guests)

• Identifying a departure date

• Assigning a room and rate (for telephone reservations)

What are the buildings, large equipment or areas intended for specific purposes for guests’ satisfaction, comfort, convenience and pleasure?

• Sevices

• Product

• Equipment

• Facilities

What stage of the guest cycle is considered as the center of front office activity?

• Arrival Stage

• Occupancy Stage

• Pre-arrival Stage

• Departure Stage

In responding to callers’ requests and queries, a front office reservation agent must be quick, accurate, detailed and ____________?

• snobbish

• polite

• rude

• lively

Why is the pre-arrival stage of the guest cycle crucial?

• It is crucial because this is where the guest decides what hotel to choose.

• It is crucial because it is where the guest settles his/her account for settlement.

• It is crucial because it is when the front office staff determines whether the guest was satisfied with their service.

• It is crucial because it is considered as the center of front office activity.

In Meal Plans, what does FAP stands for?

• Full American Plan

• Full Asian Plan

• Full African Plan

• Full Australian Plan

This refers to the day-to-day experience of a locality shared by its people over a period of time. This encompasses language, religion, cuisine, customs, music, and arts

• Local Culture

• Tourism

• Tourist Attractions

• Local History

What meal plan is already included in the room rate?

• Continental Plan

• European Plan

• Bed & Breakfast Plan

• American Plan

A kind of upselling wherein the highest rate is described first, if the guest does not choose the room with the next highest rate is described, and so on until the guest decides which room to take.

• Cross-Selling

• Top-Down

• Choice-of-alternatives

• Upselling