Voice Verification

3.

Customer has Voice Down , his Landline bills is 65 LE and passed the grace period , right action is :

• Complete troubleshooting Voice Down

• Escalate to IU

• Inform the customer that he has to pay his bills first

While Escalating Voice Overlapping Case , SLA will be

• 1 Day

• 2 Days

• 3 Days

Customer subscribed on Caller ID service and not working with him , right action is :

• Transfer the customer to fixed line services

• Escalate to IU

• Troubleshot Voice Down

The priority for checking landline bills will be through

• OSS

• TE-WEBSITE

• CST 360

Overlapping case happened between two numbers in the any exchange.

• true

• false