Quiz For service Excellent

What is customer?

Select all answers that applies

• Customer is a person who brings us his wants

• Customer is our enemy.

• Customer is a person who expects value in what he buys from us.

• Customer is a person who sell something to us

Service is a helpful act or acts; aid; conduct which is useful for others.

• True

• False

Internal customer comes from ..

• Inside of the Company

• Outside of the Company

• Inside your heart

• your mind

There are the people who influence the bottom line of profits for the company. Keeping them happy and willing to return is the essence of customer service, they called as

The characteristics of excellent customer service include the following except:

• a) Listening to the customer

• b) Being empathetic

• c) Realizing the customer’s need/s and providing excellent customer service

• d) Arguing with the customer

What is Customer Service?

• Doing something good for the Customer

• Providing what the guest wants as a one-time courtesy.

• Providing a Quality product or service that satisfies the needs/wants of a customer and keep them coming back

What is Excellent Customer Service?

• Doing what is required

• Going Above and Beyond the customer's expectations

• Ignoring the Customer

Which of the following are not characteristics of Excellent Customer Service? Select all that applies ( 2 answers)

• Listening to the Customer

• Being Sympathetic

• Blaming the person that worked the account before you

• Being Polite

• Having Integrity

What should the customer service representative do when a customer is yelling?

• Yell back at them

• Not respond and hang up

• Sound anxious

• Keep a calm, lower tone to calm the customer down

An example of giving excellent customer service is

• Smile

• Can do attitude

• Go the extra mile

• Fix your mistakes

• All of the above