
billing
Quiz
•
Other
•
1st - 5th Grade
•
Practice Problem
•
Medium
Aml Mohamed
Used 13+ times
FREE Resource
Enhance your content in a minute
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
If customer suspended due to TE bill paid and customer ask for active services
Direct customer to technical support
Cst must visit our branch
Agent will press on adjust status on matrix
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Balance fraction could be with maximum
1 LE
2 LE
3 LE
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Corporate one invoice customers could reactivate the service through 111 in case we found free resource on their accounts
True
False
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Customer could make early renewal as per his request through customer service 111 after verification only
True
False
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
We can compensate customer In case of he/she recharged by mistake in case he/she didn’t consume any from recharged quota
True
false
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Customer can control auto renewal “Visa “service “enable or disable it via
Mobile APP/ E-care
Branches
I report request
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Incase customer following his payment which done through Electronic machines and balance didn’t appear on BSS, and we didn’t found outage on I report tool then we should
Inform customer to wait 24 Hours and create SR
Inform customer to wait 24 Hours and create TT
48 Working hours excluded Fridays and Saturdays only (official vacations included)and create TT
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