billing

billing

1st - 5th Grade

10 Qs

quiz-placeholder

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Assessment

Quiz

Other

1st - 5th Grade

Practice Problem

Medium

Created by

Aml Mohamed

Used 13+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

If customer suspended due to TE bill paid and customer ask for active services

Direct customer to technical support

Cst must visit our branch

Agent will press on adjust status on matrix

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Balance fraction could be with maximum

1 LE

2 LE

3 LE

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Corporate one invoice customers could reactivate the service through 111 in case we found free resource on their accounts

True

False

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Customer could make early renewal as per his request through customer service 111 after verification only

True

False

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

We can compensate customer In case of he/she recharged by mistake in case he/she didn’t consume any from recharged quota

True

false

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Customer can control auto renewal “Visa “service “enable or disable it via

Mobile APP/ E-care

Branches

I report request

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Incase customer following his payment which done through Electronic machines and balance didn’t appear on BSS, and we didn’t found outage on I report tool then we should

Inform customer to wait 24 Hours and create SR

Inform customer to wait 24 Hours and create TT

48 Working hours excluded Fridays and Saturdays only (official vacations included)and create TT

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