Communications Final Review

Which of the following is not considered a nonverbal cue?

• Tone and rate of voice

• Eye contact

• Use of touch

• Jargon

Which of the following is a good way to respond to constructive criticism?

• Show appreciation

• Blame others

• Get angry

• Make excuses

Which of the following is true of communication barriers?

• When people are preoccupied with their own problems, they can miss much of the message coming from another person.

• The best way to deal with prejudice is to tolerate and ignore it.

• Someone with preconceptions is open-minded towards others and their ideas.

• Cultural communication barriers are simple to overcome.

After entering a patient's room, what should you do first?

• Read the patient's chart

• Sit down

• Begin treatment

• Introduce yourself

In verbal communication, how is emotion expressed?

• By frowning or crossing one's arms

• Tone of voice

• Language choice

• Through confidence

Which of the following should be done when giving constructive criticism?

• Attack the employees intelligence

• Get frustrated with the mistake that was made

• Choose words carefully

• Stand over the person and put your hands on your hips

Which of the following is NOT a method that health care workers and patients can use to overcome a hearing challenge?

• Writing messages

• Use gestures

• Sign language

• Look at the patient's chart when speaking

List three things that should NOT be on a resume

• Phone number, address, social security number

• Lies, references, spelling/grammar errors

• Skills, date, branding statement

• Email address, Education, Work Experience

True of false: Avoid emoticons in business world  :) = :( 

• True 
• False 

Which of these properly represents the order of a message being sent from Sender to Receiver:

• Sender codes, Receiver decodes
• Sender decodes, Receiver codes
• Sender codes, Receiver codes
• Sender decodes, Receiver decodes

Tags

NGSS.HS-PS4-5