Communication

___________ is the receiver’s response to the sender’s message that indicates understanding?

• Hearing

• Seeing

• Encoding

• Giving Feedback

________ is anything that interrupts or interferes with the delivery of intended communication?

• Noise

• Encoding

• Feedback

• Content

Communication process/cycle is

• Sender, receiver, message, feedback

• Message, decoding, comprehension, feedback

• Receiver, message, decoding, feedback

• Dialogue, message, understanding and feedback

When might you not use informal communication?

• making arrangements with your friends

• when meeting a new service user at work

• sending a text message to your aunt

• talking to your tutor about your work

Which list is not a barrier to effective communication?

• Bias and stereotyping; lack of empathy

• physical barriers, eg noise; inattention

• individual differences; emotions

• appropriate language; clear voice

After being berated by your manager in front of your fellow employees, you say: "I can see some of your points, but I would have preferred that you spoke to me in private." This is an example of which of the following communication styles?

• Passive

• Agressive

• assertive

Which of the following is a barrier to communication?

• Message is not clear

• Not listening

• Lack of language skills

• All of the above

An example of active listening is:

• Listening close and taking good notes
• Skimming the outline carefully
• Moving around while others speak
• Focusing on main ideas being communicated and responding with full attention

If you need to let the employees in your business know that the server will be down this afternoon beginning at 3:00, you would most likely use:

• An email
• A memo
• Business Letter
• Personal Business letter

In a typical conversation, approximately what percentage of the meaning is embodied in just the words

• 15%

• 40%

• 55%

• 7%