SOFT SKILLS - Tone

Which is NOT an element of TONE?

• pitch

• volume

• empathy

• pauses

Tone helps with?

• product knowledge

• engagement

• tiredness

• purpose

Tone provides?

• time

• meaning

• knowledge

• explanation

With NO Visual Cues what percentage of Communication is dependent on Tone of Voice e.g on Phone

• 50%

• 20%

• 70%

• none

When someone is not Monotone they?

• speak at the same rate

• do not change their speed

• maintain volume

• change their pitch to suit the call

• keep consistent energy

What is the tone of the following text?
"I will not!" she shouted.  "I will not be left at the mercy of our enemies while you run away and hide, you coward!" 

• pleased
• suspicious 
• happy
• angry

We use the same Tone with young people that we use with our friends?

• True

• False

How do you set a positive Tone?

• follow your emotions

• depend on your feeling

• leave your emotions at the door

• none of the above

if the caller is angry be stay calm and professional

• false

• true

• depends

I use my Tone appropriately;

• all the time

• most times

• not all the time

• unsure