Gold Certification Post test

All

digital experts must make leading statements to every customer creating an

urgency to buy the product.

• Yes

• No

Which

of the following is advisable to build rapport with a customer in first 10

seconds?

• Talk about the latest trendy smartphone

• Admire the customer's looks

• Introduce the offers going on in the store

• Smile and greet well

Which

of the following gestures will indicate that you are nervous while talking to

the customer?

• Smiling often

• Not making eye contact and biting nails

• Standing straight with arms folded

• Leaning on the wall

Digital

experts should provide assistance to the customer within 30 seconds of

entering the store.

• yes

• No

Which

of the following digital experts will be able to sell fast in most

cases?

1. Neha creates a good first impression.

2. Sujit explains all product details.

3. Raman explains the technical features of the product in detail.

4. Seema highlights the benefits and usefulness of the product.

• Sujit

• neha

• Seema

• raman

Which

of the following will convey to the customer that they are being helped and

not being sold?

• Offering helpful suggestions before and beyond a purchase

• Explaining the discount

• Persuading for taking a demo

• Asking casual questions

To

make a quick sales pitch to a customer looking for a DSLR camera, which of

the following is most useful?

• This is the cheapest model in the lot.

• This camera has 2.9 inch diagonal screen and both autofocus and manual focus controls.

• This is the best brand of DSLR in the market today.

• This is world's fastest autofocus camera which is super-compact mirrorless and about half the size and weight of a typical DSLR.

What

is the correct order of the following conversation in terms of the steps of

building a 1-minute sales pitch scenario?

1. That's great! You must take a look at this model which saves more energy

along with higher speed cooling range.

2. Is this going to be your first AC, sir?

3. Hello sir, good evening!

4. If you are looking for a split AC, do I help you with more

options?

• 1,2,3,4

• 3,4,2,1

• 3,2,1,4

• 1,3,2,4

If you

want to draw a customer's attention to a specific model of a laptop, what

would you say?

• This laptop has 8 GB RAM, 256 GB HDD, Intel UHD and Graphics 620.

• This laptop has exclusive built-in infrared camera.

• This is the latest laptop model with fast and responsive performance which gives you the versatility to work, read, stream or surf in four different modes.

• This laptop has great features with one year warranty.

What

is the benefit of a fitness band to explain to the customer?

• A better understanding of your fitness level by tracking your all-day activity and sleep

• One year warranty

• 3-axis accelerometer

• OLED display