Gold Certification day 2 Post test

Your

negotiation strategy should focus on resolving conflicts and prioritizing

customer’s requirements.

• True

• false

Which

type of negotiation results in failure where

both parties do not benefit from the negotiation?

• Win-win

• win-lose

• lose-win

• lose-lose

In

Win-Lose type of negotiation, what is the result?

• You win but the other person loses.

• You lose but the other person wins.

• You and other person both win.

• You and other person both lose.

Effective

sales negotiations help in building better customer relationships.

• true

• false

Amit

was looking for a bluetooth headset. The digital expert showed him some

models from which he liked one. But he thought it was much more expensive and

he could get the same model in lesser price in another store. The digital

expert does not agree and Amit walks out of the store. What type of

negotiatin scenario is this?

• Win-Win

• Win-Lose

• lose-Win

• lose-lose

While

planning for a negotitation, which questions will you answer?

• What is your goals?

• What are the buyer's requirements?

• How to end gracefully?

• What is non-negotiable?

BATNA

is __________________.

• Best Action To a Negotiated Agreement

• Best Alternative To a Negotiated Assignment

• Best Alternative To a Negotiated Agreement

• Bad Alternative To a Negotiated Agreement

Which

part of planning is important to account for the situation when an agreement

cannot be reached between the buyer and the seller?

• Develop a strategy

• Determine BATNA of both parties in negotiation

• Determine ZOPA

• Determine the solution

What

is the first step in determining your BATNA?

• Evaluate the value of each alternative

• Calculate the lowest-valued deal

• Develop a strategy

• List all alternatives to the current negotiation

If there

is no bargaining and problem solving then there is no negotiation.

• True

• False