Forms and formats

____________ has the instructions given to the staffs of the next shift are write.

• Key register

• Logbook

• memo book

• maintenance register

Each employee who has taken the _____________ have to sign this before taking and also sign the register after the hand over.

• shift

• keys

• amenities

• supplies

___________ register is used for recording all the maintenance work required in a room and public area.

• allocation

• key

• maintenance

• memo

_________ register contains the records of all the pending maintenance work, which the housekeeping department initiated work order.

• memo

• maintenance

• logbook

• allocation

A record maintained for each guest who has stayed at the hotel with a separate entry for each visit and details of pertinent preferences is called __________.

• Guest history card

• Guest request

• Guest complaint

• None of the above

The control desk supervisor should prepare the lost and found form in _____________ .

• one

• Duplicate

• Triplicate

• none of the above

_________________ keep track of arrival of pre-registered guests as regards profile/VIP status, timing, pax, any special request.

• Expected departure register

• Expected arrival register

• Guest history register

• None of the above

Any item placed in guest rooms [other than consumable items] found missing in a departure room is recorded in ____________________ register after duly informing the Lobby Manager on duty

• lost and found

• allocation

• history

• missing

_____________ note down any relevant messages pertaining to guest rooms and adjoining areas.E.g. Maintenance, requests, special instructions etc.

• Guest history card

• Guest call register

• Expected arrival register

• None of the above

Class K fire involves:-

• metals

• electric

• kitchen oils

• wood and paper