
SAOF
Authored by Afiq Hilmie
Professional Development
1st - 5th Grade
Used 3+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
The Sales Advisor must follow up with these kind of customers every 3 months. Which category do these customers fall into?
Cold
Warm
Boiling
Hot
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
"A way to find out the needs of a customer". This refers to:
Probing
Stereotyping
Hospitality
Selling
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
All the following are explained in the 6-point FABE EXCEPT:
Accident claims
G-force Control (G-CON)
Horsepower
Size of tyre
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
All the following are the Current Correct practices while dealing with customers EXCEPT:
Sales Advisors are advised to share the car catalogue in HINT+ to customers’ phones or tablets to minimize bare hand contact.
One meter social distancing rule does not apply to repeat customers
Customers must be seated facing the car during discussions and negotiations
Customer can then refer to the catalogue via their own phone or tablet
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
The dealers can claim for compensation under s74 of the Contract Act 1950 if the booking is cancelled due to:
Customer refused to wait according to the agreed waiting period
The Sales Advisor overpromised, hence resulted to longer waiting period
Customer’s loan is rejected
Drop in car production at the HMSB plant due to unavoidable reasons
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which is NOT a ‘Lead’ source for a Sales Advisor?
Roadshow
Sponsorship
Another Sales Advisor’s customers
On-ground Activities
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
During Pre-Delivery, Sales Advisor need to :
Remind customer one (1) day before delivering the car
Remove the plastic wrapper on the seats before customer arrival
Collect the car from the stockyard one (1) day (24 hours) before and perform disinfecting procedures
Ensure the car is sanitised one (1) week before
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