SAOF

The Sales Advisor must follow up with these kind of customers every 3 months. Which category do these customers fall into?

• Cold

• Warm

• Boiling

• Hot

"A way to find out the needs of a customer". This refers to:

• Probing

• Stereotyping

• Hospitality

• Selling

All the following are explained in the 6-point FABE EXCEPT:

• Accident claims

• G-force Control (G-CON)

• Horsepower

• Size of tyre

All the following are the Current Correct practices while dealing with customers EXCEPT:

• Sales Advisors are advised to share the car catalogue in HINT+ to customers’ phones or tablets to minimize bare hand contact.

• One meter social distancing rule does not apply to repeat customers

• Customers must be seated facing the car during discussions and negotiations

• Customer can then refer to the catalogue via their own phone or tablet

The dealers can claim for compensation under s74 of the Contract Act 1950 if the booking is cancelled due to:

• Customer refused to wait according to the agreed waiting period

• The Sales Advisor overpromised, hence resulted to longer waiting period

• Customer’s loan is rejected

• Drop in car production at the HMSB plant due to unavoidable reasons

Which is NOT a ‘Lead’ source for a Sales Advisor?

• Roadshow

• Sponsorship

• Another Sales Advisor’s customers

• On-ground Activities

During Pre-Delivery, Sales Advisor need to :

• Remind customer one (1) day before delivering the car

• Remove the plastic wrapper on the seats before customer arrival

• Collect the car from the stockyard one (1) day (24 hours) before and perform disinfecting procedures

• Ensure the car is sanitised one (1) week before

Free services at the Honda authorised service centres ONLY cover :

• Brake oil replacement

• Wheel balancing

• Wiper blades replacement

• Engine oil replacement

Which among the following information is available in the Honda Sales Folder?

• Document required for loan application

• Information on Honda Insurance Plus (HIP) Privileges

• Information on Honda Genuine/ Authorized Accessories

• Information on all Honda models

Among the elements covered in the Pre Delivery Safety Advice (PDSA) are :

• Vehicle exterior

• Engine compartment

• Vehicle in motion

• Trunk capacity