Quality Management

Sebutkan 4 komposisi utama Quality Management

• Quality Planning, Q Contol, Q Assurance, Q Improvement

• Quality Planning, Q Contol, Q Insurance, Q Improvement

Konsep untuk TQM (checkboxes)

• Six Sigma

• Just-in-Time

• Continuous Improvement

• Employee Empowerment

Fokus utama quality adalah ....

• memenuhi cust requirements & kebutuhan serta melibihi ekspektasi pelanggan

• Profit

• Membangun relasi baik antar pihak

Apa yang tidak termasuk 7 Prinsip Manajemen Kualitas

• Relationship Management

• Customer Focus

• Cost Savings

• Engagement of People

• Leadership

Bagaimana cara melakukan Continuous Improvement pada Quality Management?

• Taguchi Concepts

• Plan Do Act Check

• Plan Do Check Act

• Six Sigma