Cost of Quality and Leadership_TQM_GITAM AY 24-25, Prof. Balla
Authored by B S Prasad
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
1. The cost associated with NOT producing quality products or services is called ________
a) Cost of Quality
b) Cost of Poor Quality Product
c) Cost of Mistake
d) Cost of Poor Quality Service
Answer explanation
Answer: a
Explanation: The cost associated with NOT producing quality products or services is called the Cost of Quality. It is commonly mistaken as the cost associated with producing quality products or services.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
2. Costs associated with improving quality or cost of conformance is called _______
a) Cost of Good Quality
b) Cost of Poor Quality
c) Cost of Improvement
d) Cost of Planning
Answer explanation
Answer: a
Explanation: Costs associated with improving the quality or cost of conformance is called the cost of good quality. It is a component of the cost of quality. The cost of quality can be used as a standard measure to study an organization’s performance.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
3. Costs associated with non-conformance or the costs due to poor quality is called ______
a) Cost of Good Quality
b) Cost of Poor Quality
c) Cost of Improvement
d) Cost of Planning
Answer explanation
Answer: b
Explanation: Costs associated with non-conformance or the costs due to poor quality is called the cost of poor quality. It is a component of the cost of quality. The cost of quality is used to understand, analyze, and improve quality performance.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
4. Costs associated with the prevention of non-conformance to requirements is called _______
a) Prevention Costs
b) Appraisal Costs
c) Internal Failure Costs
d) External Failure Costs
Answer explanation
Answer: a
Explanation: Costs associated with the prevention of non-conformance to requirements is called Prevention Costs. It is a type of Cost of Good Quality. Cost of Good Quality is a component of the Cost of Quality.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
5. Costs associated with appraising a product or service for conformance to requirements is called ______
a) Prevention Costs
b) Appraisal Costs
c) Internal Failure Costs
d) External Failure Costs
Answer explanation
Answer: b
Explanation: Costs associated with appraising a product or service for conformance to requirements is called Appraisal Costs. It is a type of Cost of Good Quality. Cost of Good Quality is a component of the Cost of Quality.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
6. Mathematically, the cost of quality equals to _______
a) Prevention Costs + Appraisal Costs + Internal Failure Costs + External Failure Costs
b) Prevention Costs + Appraisal Costs + Internal Failure Costs – External Failure Costs
c) Prevention Costs + Appraisal Costs + Internal Failure Costs * External Failure Costs
d) Prevention Costs – Appraisal Costs + Internal Failure Costs + External Failure Costs
Answer explanation
Answer: a
Explanation: Mathematically, the cost of quality equals to Prevention Costs + Appraisal Costs + Internal Failure Costs + External Failure Costs. Prevention Costs and Appraisal Costs belong to the Cost of Good Quality. Internal Failure Costs and External Failure Costs belong to the Cost of Poor Quality.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
7. The process of involving yourself and influencing others towards the accomplishment of goals is called _______
a) Leadership
b) Dictatorship
c) Sportsmanship
d) Autocracy
Answer explanation
Answer: a
Explanation: The process of influencing others towards the accomplishment of goals is called leadership. Leaders instill the will to do, show direction and help the group members in achieving company’s goal.
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