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POB 1.01 and 1.03 Review

Authored by Duncan Everett

Other

9th - 12th Grade

Used 4+ times

POB 1.01 and 1.03 Review
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15 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

When Steven asks questions in an open-minded way, he avoids:

stating his own opinion

attacking someone else's idea.

suggesting a better way to do something.

mentioning the truth

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

When Dawn answered the front desk telephone at her property, a female caller who sounded very upset said, "My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me her room number?" Dawn quickly answered, "Ms. Smith is in room 224. I will connect you." What did Dawn do wrong?

She forgot to listen attentively to the caller.

She did not take written notes about the call.

She gave out a guest's room number

She did not answer the caller with enough courtesy

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

All calls coming into a business should end as pleasantly as possible in order to:

A. provide callers with accurate information.

B. make the best use of an employee's time.

C. help an employee get a good review.

D. leave a good last impression with callers.

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?

A. computer

B. technical

C. verbal

D. reading

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which is not a tool that people use when participating in discussions?

A. Pointing out missing information

B. Sharing a personal experience

C. Building on someone else's comment

D. Helping the group summarize what has been said

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

In order to be understood on the telephone, a business's employees should always:

A. speak from notes.

B. use technical terminology.

C. enunciate clearly.

D. speak rapidly.

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What type of communication style is usually appropriate for evaluation or counseling interviews with employees?

A. Casual

B. Formal

C. Routine

D. Technical

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