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Registration

KG - Professional Development

5 Qs

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Registration

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Assessment

Quiz

Professional Development

KG - Professional Development

Hard

Created by

Shankar Acharjee

Used 1+ times

FREE Resource

5 questions

Show all answers

1.

FILL IN THE BLANK QUESTION

5 mins • 1 pt

CRM called a passenger since he was unable to log in due to his app problem. Which Disposition code he should use for this call?

2.

FILL IN THE BLANK QUESTION

5 mins • 1 pt

A rider complained that he is not getting payment since his bKash number was not updated at our panel. CRM called him to verify his bKash number. Which Disposition code should be used for this call?

3.

FILL IN THE BLANK QUESTION

5 mins • 1 pt

The wrong vehicle number was updated on our panel. So Ramiz Raza ( CNG RIder) Submitted his updated vehicle number to the salesperson. Arjun from the Registration team called the CNG rider to verify the vehicle number and details. Which Disposition code should be used for this call?

4.

FILL IN THE BLANK QUESTION

5 mins • 1 pt

CRM called a rider to survey his current ride experience but the rider was on a ride so he could not collect all the required information from the call. Which Disposition code should be used for this call?

5.

FILL IN THE BLANK QUESTION

5 mins • 1 pt

When we promote our service to the passenger/rider - Passenger/Rider retention call, which disposition code should be used for this call?