QUALITY OF PERFORMANCE: QUALITY CONCEPTS

Quality refers to....

• the ability of a good to satisfy a need.

• Inspection of final products

• carried out during and after the production process

• total performance of each department

Quality Control

• ability of a product/ service to satisfy a need

• inspection of the final product

• Carried out during and after the production process

• Total performance of each department measured against specific standards

Quality assurance is ......

• An integrated system applied throughout the business

• carried out during and after production to ensure standards have been met.

• total performance of each department according to specified standards

• the ability of a product or service to satisfy a customer's need

Quality Performance

• refers to the ability of a product to satisfy a need

• carried out during and after production

• inspection of the final product according to required standards

• total performance of each department measured against specified standards

The process of managing ALL activities needed to ensure a business produces goods and services of consistently high standards.

Total performance of each department measured against the specified standards ....

Inspection of the final product to ensure that it meets the required standards

Carried out during and after the production process to ensure required standards have been met

An integrated system applied throughout the organisation, it helps to provide quality products to customers

A system/ guide that documents/shows the processes, procedures and responsibilities needed to achieve quality in the business.