Atlanticus Review pt1

There are three ways a CCCS account can be removed from the program.

• True

• False

All calls are recorded and monitored.

• True

• False

B4 represents what Credit Rating

• CCCS

• Fraud

• Bankruptcy

• Attorney Handling

Reage refers to the customer paying an amount higher than $50 to be qualified. T/F

• True

• False

We should always ensure that we introduce the programs to the customers before collecting. T/F

• True

• False

During the process of awaiting Deceased info from a 3P, agents are able to call the party for more information. T/F

• True

• False

We use what type of Approach

• Standard Approach

• Assumptive Approach

• All of the above

• None of the above

We use 888 for no calls to cell and POE. T/F

• True

• False

CCCS programs reduces the APR to 7.5%, eliminates all fees on the account and monthly payments remain the same.

• True

• False

Once the customer mentions that they are represented by an attorney we should...

• Remove the cell number and request for spouse's number.

• Remove the spouse and cell number

• Remove all numbers and advise the customer that we will be sending a final bill for payment

• Remove all numbers