The 4M's of Business Operations

Represents the day-to-day operations of a business.

• Method

• Manpower

• Machines

• Materials

Process of translating raw materials into finished goods that are acceptable to the customer’s standards.

• Service

• Merchandising

• Manufacturing

The materials or ingredients to be used in creating the product.

• Input

• Process

• Output

A detailed flowchart of the service business.

• Warehousing

• Transportation

• Inventory

• Service Blueprint

Handle all the aspects of the business

• Method

• Manpower

• Machines

• Materials

The “best friend” of manpower in producing goods and offering services. Help business operations become standardized and seamless.

• Method

• Manpower

• Machines

• Materials

Used in creating a product or performing a service

• Method

• Manpower

• Machines

• Materials

The process of efficiently transferring the products to retailers or consumers.

• Warehousing

• Transportation

• Inventory

• Service Blueprint

Tracking or monitoring the goods or products.

• Warehousing

• Transportation

• Inventory

• Service Blueprint

Storing of the finished goods manufactured in a facility until they are distributed to end users.

• Warehousing

• Transportation

• Inventory

• Service Blueprint