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10 Qs

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Assessment

Quiz

Professional Development

1st - 3rd Grade

Hard

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10 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Apa kepanjangan ITIL:
Information Technology Infrastructure Lesson
Industry Technology Infrastructure Library
Information Technology Infrastructure Library
Industry Technology Information Library

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Kapan ITIL 4 mulai dipublikasikan?
2019
2018
2020
2021

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Mana kalimat yang paling “benar” terkait tantangan menggunakan ITSM:
Tidak cukupnya pemahaman tentang kebutuhan pelanggan
Mengikuti trend
Proses, layanan yang efisien
Pencatatan operasional TI dan performa personil TI ter-record

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Apa “key concept” dari ITIL 4:
Creation Value
Creation Services
Creation Value & Services
Co-Creation Value

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Untuk memastikan bahwa organisasi terus-menerus menciptakan nilai bersama dengan semua pemangku kepentingan melalui penggunaan dan pengelolaan produk dan layanan. Kalimat di atas adalah tujuan dari:
The Service Value Information
The Service Value Technology
The Service Value System
The Service Value Chain

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Berikut ini bagian dari The Service Value System:
Guiding Principle, Governance, The Service Value Chain, Practices, Continual Improvement
The Service Value Chain, Practices, Continual Improvement, Governance, The Service Value System
Guiding Principle, Governance, Services, Technology, Continual Improvement
The Service Value Chain, Governance, Continual Improvement, Services, Technology

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Kegiatan organisasi berulang yang dilakukan di semua tingkatan untuk memastikan bahwa kinerja organisasi terus meningkat dalam memenuhi harapan pemangku kepentingan. Kalimat di atas definisi dari:
Practices
Governance
Continual Improvement
The Service value chain

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