Day 9 Quiz

Selling

of data plan on a call is an example of:

• Telesales

• Telemarketing

'Ma'am

as our loyal customer, we will provide you with free inspection and checking

of your product which will help you to maintain the product for longer

duration." This is an example of Benefit Statement.

• Agree

• Disagree

Teleselling

can happen during both: inbound & outbound calls

• False

• TRUE

While

closing a sale on call, following things are important:

• Taking

  address and time, specifying documentation required, greeting them a

  goodbye

• Taking

  address and greeting them goodbye

Spontaneous

way of contacting or meeting the customer to explain about insurance is the

example of

• Telephone

  calling

• Cold

  calling

What

are the correct steps to follow in Selling Skills?

• Opening

  with impact --> offering solution--> understanding / developing needs

  --> closure

• Call

  preparation --> building rapport --> opening with impact -->

  understanding / developing needs --> offering solution --> closure

Wishing

customer on his / her marriage anniversary:

• Makes

  customers uncomfortable

• Builds

  good relationship with customer

Cold calling will only be:

• Outbound

• Inbound

Companies

should invest in retaining all customers who purchased from them.

• FALSE

• TRUE

At the

time of closure what do you say to the customer?

• Thank

  you Sir / Ma'am! Goodbye! / Have a good day!

• Goodbye!