day 11(post paid)

Q1:) We must inform our postpaid customer that grace period for his line is 20 days.

• True

• False

Q2:) postpaid customer can make early renewal normally

• True

• False

Q3) Postpaid customer “Auto pay “could make change speed through 111 before due date only

• True

• False

Q4:) Super telephone 145 can’t change his package to Telephonet 90

• True

• False

Q5) In case Super telephone customerine suspend due to In Arrears it means:

• A:) Customer have unpaid bill

• B:) It suspended by mistake

• C:) Both answers are wrong

6) postpaid customer will be transferred to prepaid in case of:

• A) Asked to suspend the service

• A) Asked to be transferred to prepaid

• A) Both answers are right

Q7) In case service suspended after grace period (20 days)due to visa problem customer must pay via branches only.(post paidcst)

• True

• False

Q8) Customer could ask for auto renewal for recharge “ Recurring" through Ecare or Mobile App.

• True

• False

Q9) Telephonet Customer could ask to add recharge or any internet service and pay it later, choose the name of that definition

• Recurring

• Credit limit

• Promise to pay

Q10) All telephone customer due date on:

• 1^st of each Month

• 16 of each Month

• 22 of each Month