Operations Management

.... is the degree of excellence of goods or services and their fitness for a stated purpose.

.... is the part of quality management focused on fulfilling quality requirements (in other words, it involves inspections at various points in the production process)

... is the part of quality management that is focused on providing confidence that quality requirements will be fulfilled (it is the use of a system so that a business achieves set standards in production).

Which Technological Development is this?

The creation and/or improvement of a connected group of pages on the internet that will be maintained by a business to promote and sell its products.

• Automated Production Line

• Website Development

• Computer Aided Design

• Computer Aided Manufacturing

Which would not be a reason to implement Technological Developments in Operations Management?

• Reach more customers

• Use less labour

• Increase the costs in production

• Increase the quality of the goods produced

Name one of the three elements of an Operations System.

Identify a strength and a weakness of quality assurance. (2)

• Proactive

• Reactive

• More expensive compared to other quality measures

• Quick to do

A Service Business can be characterised by;

• Producing services

• Intangible

• Often customised

• All of the above

A Manufacturing business can be characterised by;

• Goods are tangible

• Goods are intangible

• Goods can't be easily stored

• High level of customer input

Identify the service businesses (3)

• Cinema

• Bakery

• Postal service

• Accountant