Confirmation / Modification / incorrectly loaded

Where on Booking.com can I find information about the property facilities to share with the guest?

• Right above the 'House Rules' section on the property page

• Under 'The fine print' section on the property page

• Right above the 'Availability' section onthe property page

Can a guest make a booking without a credit card?

• true

• False

What information can be found in the confirmation email that the guest receives?

• Check in / Check out time, Address of the property, Cancellation deadline, Name of the owner of the property

• Deposit policy, Address of the property, Cancellation cost, The total price

• Room information, Any special requests the guest made, Cancellation deadline, Review score of the property

Where can you check the guest’s PIN code?

• Only on TED and confirmation e-mail

• In the guest's "my.booking.com" profile and confirmation e-mai

When and how is the booking from the guest confirmed? select all that applies

• By receiving the confirmation email

• After completing the booking

• None of them are correct

What is essential for a guest to make a booking on Booking.com?

• credit card

• email address

• phone number

What modification can NOT be performed by the guest via the self-service tools of Booking.com?

• Making a split booking

• Changing the dates of their reservation

• Changing the room type

From which restriction is this the definition?: The customer can stay on this date, but they can’t arrive on this date.

• No Arrivals

• Maximum length of stay After Arrival

• No Departures

Miss Norton has a reservation for December 10th to 19th. She will have to leave the accommodation on the 14th but she will come back on the 17th. She asked you to split her booking between the two periods she will stay at the property. How can you action this request?

• If rates and availability and the cancellation and deposit policies allow modification, call the guest to advise her to make a new booking online and to offer your help to guide her through the reservation process then you can modify the original reservation for the dates she requires.

• If rates and availability and the cancellation and deposit policies allow modification, call the Senior to ask approval to split the reservation.

Where can the guest see if he/she needs to pay a deposit for the room they want to book - on the property page?

• Beside the room type under the ‘Your choices’ column

• They can't see it

• In the hotel description on the top of the page