Professional Development Quiz

Manufacturers in-salon training on a new product range

Evening seminar on advanced nail art techniques

Reading newspapers and magazines

Entering nail competitions.

Your mum and dad

Your manager

Your workmates

The job centre

In my training workbooks

In a book about the industry

From the NOS website

on Salon Geek

Specific, Measurable, Achievable, Reliable, Time-bound

Specific, Measurable, Actions, Reliable, Time-bound

Specific, Measurable, Attainable, Relevant, Time-bound

Specific, Measured, Attainable, Relevant, Timeless

Candidate HB logbook.

Contract of employment

Citizens Advice

Habia

Company web site.

Assistant receptionist

Company staff handbook.

Health and safety policy.

The client will be impressed with the capability of the staff member

Colleagues will be impressed by the capability of the staff member

An opportunity to discuss a pay increase will be created.

There is a possibility of causing damage or harm to self or others.

Just ignore the problem and get on with the job in hand

Shout at the colleague and don’t work with them again.

Quietly explain to the client what is going on.

Speak to salon manager and explain the situation

Standing still gazing out of the window.

Talking over the conversation as you respond.

Remaining quiet and looking around at the clients waiting.

Eye contact and nodding head acknowledging understanding.

Maintaining a professional service and increasing clientele

Maintains a professional service and decreasing clientele

Encouraging a happy atmosphere, enabling everyone to go home early

Encouraging a negative working relationship that is a pleasure to work in.