Test parcial de Conocimiento
Authored by Juan Sebastian Morales Rubiano
Special Education
Professional Development
Used 1+ times
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9 questions
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1.
FILL IN THE BLANK QUESTION
30 sec • 1 pt
¿Qué dice el botón que debo oprimir para contactar a DART?
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Los detalles de órdenes de Subscribe and Save (Suscribete y Ahorra) las puedo ver desde CSC en...
La pestaña "Pedidos" de la cuenta
La pestaña "Suscripciones" de la cuenta
La pestaña "Suscripciones" y después la sub-pestaña "Entregas periódicas"
Solo el cliente puede ver esa información
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Antes de tomar una llamada en indispensable dar click en "Siguiente teléfono"
Verdadero
Falso
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Información requerida para verificar una cuenta
Correo y/o número de teléfono
Dirección de facturación
Nombre
Fecha de expiración y últimos 4 dígitos de alguna tarjeta
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Siempre que atienda una llamada, debo enviar encuesta (HMD)
Verdadero
Falso
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
El tiempo personal es de máximo...
3 minutos por día
4 minutos por día
5 minutos por día
6 minutos por día
7.
FILL IN THE BLANK QUESTION
30 sec • 1 pt
Los seguimientos deben crearse a las __:__
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