Non-Technical Cases

For suspended account ,CCA can modify mobile number in BSS after required verification :

• True

• False

While opening concession TT for customer, CCA should inform customer that he will receive a call in case concession request approved from responsible team and SMS in case of disapproved :

• True

• False

Technical concession SLA is :

• 1 Hour

• 2 Hours

• 3 Hours

CCA can change Customer's Full name on BSS after Full verification :

• True

• False

SLA for balance fraction record is :

• 30 minutes

• One Hour

• 2 : 5 Hours