Customer Focus Surprise Quiz

Customer Focus Surprise Quiz

1st - 2nd Grade

10 Qs

quiz-placeholder

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Customer Focus Surprise Quiz

Customer Focus Surprise Quiz

Assessment

Quiz

Architecture, Professional Development

1st - 2nd Grade

Practice Problem

Medium

Created by

Deva Andriansyah

Used 3+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Materi apakah yang akan dibawakan pada sharing hari ini?

ALC

Vision & Business Sense

ALC- Customer Focus

ALC- Consumer Focus

Customer Satisfaction

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Ada berapa elemen kompetensi pada ALC - Customer Focus

6 (oh enggak, ini sih yang betul)

9 (hmm, kurang yakin aku tuuh)

7 (ahaa, yakin deh yang bener ini)

5 (sepertinya ini yang betul)

10 (ngawur wae laah)

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Memahami kebutuhan para stakeholder, baik next process maupun end user di unit kerjanya (dept.)

adalah pemahaman elemen kompetensi C/F pada level apa?

Expert

Beginner

Need Improvement

Effective

Highly effective

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Manakah pernyataan berikut ini yang tidak sesuai?

Customer Focus itu penting

Penting banget Customer Focus itu

Aku tidak mau belajar Customer Focus

Customer focus tidak sulit untuk diterapkan

aku harus mengajak timku menerapkan customer focus

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Berikut adalah stepping dalam menerapkan Customer Focus, kecuali

Awareness

Understanding

Buy In

Internship

Ownership

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Siapakah yang harus menerapkan Customer Focus

Pak Erlan, Pak Doni, Pak Bagus

Pak Febri, Okano san

Pak Iswahyudi, Pak Syarif, Idei San, Miura san

Saya

Semua orang, termasuk bapak-bapak di atas

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

"Mobilnya kok berkarat", "itu catnya agak buram", "hmmm.. kok mahal yaa?", "oyy, SPV Assembling, defect-mu banyak yang flow out nih!!" berikut adalah contoh dari

VOC

VOP

VOB

VOD

VBS

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