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Billing

Authored by Samir Ahmed

Professional Development

1st Grade

Used 535+ times

Billing
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

if cst subscribed on super 100 G and ask to make early renewal from CSO will be available ?

TRUE

FALSE

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If cst asked about renewal date CCA will create SR :

FBB Non-Tech Inquiry-- Billing-- Renewal date

FBB Non-Tech Inquiry--Billing--Balance

FBB Non-Tech Inquiry --Billing --Bill Amount

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In case customer inquiring about his recharged balance but added on wrong service number CCA will create SR :

FBB Non-Tech Inquiry --Billing--Recharge on Wrong number

FBB Non-Tech Request--Payment--CST has to complete the payment​

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

if the customer paid through Fawry and the payment is not clear If we find Outage we will inform CST to wait 24 h from the time he pay 

TRUE

FALSE

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

if cst asked about payment methods CCA will create SR :

​FBB Non-Tech Inquiry--Payment Methods--General Info

FBB Non-Tech Inquiry--Billing--Balance

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CST asked about ( Bank check ) payment method, SR will be

FBB Non-Tech Inquiry--Payment Methods--Bank Check

FBB Non Tech follow up -- Payment Not Clear -- Online Payment Deduction

FBB Non-Tech Inquiry--Payment Methods--Aggregators outage

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

in case CST disabled by mistake CCA will create TT with sla :

1 WH

2 H

1 Day

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