Moves - WK1 & WK2 Review

Which of the following are considered savings options for Vivint Customers? Select all that apply

• Insurance

• Referral

• Vivint Protections Plan

• Member Discounts

True/False: Customers are automatically signed up for the Vivint Protection Plan when their install is completed

• True

• False

What information should be in a Moves case comments?

• Name of customer, verified, issue, troubleshooting, resolution

• Customer Name,
  Verified,
  Deferment Needed,
  Referral Offered,
  Insurance Offered,
  Total Move Fees,
  Move Notes

• Issue and reason for cancellation

• Name, issue, offer, buyout

Which financed offer would this be?

• 4 Star

• 2 Star

• 5 Star

• 3 Star

What are the steps to creating a cancellation case?

• from Service> Details> Create Case> Record Type> Select Cancellation Request

• Feed> Cases> New Case> Select Cancellation

• Case automatically created when passcode is confirmed

• Related list> Cases> Create New> Cancellation Request

What are the 4 sections of the Call Flow? Select all that applies

• Introduction

• Greeting

• Discovery

• Delivery

• Closing

Which customer is eligible for flex pay finance upgrade? Select all that applies

• 0-6 months remaining on contract

• Go Control customers with any remaining term length

• all customer qualify

• customers with a credit rating of 6.5

True/False: Like US based customers Canadian customer can be financed through Citizens or Fortiva

• True

• False

Finance Upgrade: Customers who have 7-12 months remaining on their contract... (Select all that applies)

• Must finance at least $500

• Cannot waive the install fee.

• Must upgrade the panel.

• Has the option to upgrade panel

What does TFBR stand for?

• Tieback, Feature, Benefits, Reaction

• Tieback, Financed, Benefits, Reinstate

• Total, Finance, Benefits, Reaction

• Total, Feature, Benefits, Reaction