Soft Skills - Quick Test

Proficiency in a foreign language

Degree or Certificate

Typing Speed

Computer Troubleshooting

These are referred to:

• Call Center Skills

• Soft Skills

• Hard Skills

• Customer Service Skills

Non-Technical skills that relate to how you work. They include how you interact with colleagues, how you solve problems, and how you manage your work.

This defines:

• Customer Service Skills

• Hard Skills

• Soft Skills

• People Skills

Time Management

Conflict Resolution

Creative Thinking

Team Work

these refer to:

• Hard Skills

• Customer Service Skills

• Soft Skills

• People Skills

Soft Skills are transferable skills, they can be learned and used in many roles including our most common daily tasks.

• True

• False

"The ability to think outside the box to change a process in order to have better results."

This refers to:

• Investigation

• Critical Thinking

• Research

• Adaptability

Which of the following skills help strengthen our Adaptability?

• Critical Thinking

• Continuous Improvement

• Problem Solving

• All of them

Adaptable agents will learn new things, always take changes with a good attitude and seldom struggle in daily tasks.

• False

• True