BM I 1.02 Review

Which of the following is the main purpose of management:

• To obtain the needed resources

• To reach a specific level of productivity

• To accomplish the business’s goals

• To create a pleasant working atmosphere

What management function is being described in the following situation: David Thomas, a top-level manager, identifies jobs to be performed, assigns responsibility for them, establishes departments to handle the jobs, and determines how many and which employees mid-level managers will supervise.

• Directing

• Organizing

• Planning

• Controlling

A manager evaluates the production output of a department by checking it against the production goals for that time period. This is an example of the ______________ function of management.

• organizing

• planning

• controlling

• directing

A small-business manager who considers how a one-person reduction in office staff could impact the rest of his/her company is demonstrating

• technical skills

• conceptual skills

• interpersonal skills

• job-knowledge skills

Which of the following are examples of middle-management job titles:

• Floor supervisor, area supervisor, and section manager

• President, senior vice president, and chief executive officer

• Collections supervisor, crew chief, and production supervisor

• District manager, department head, and regional sales manager

Which of the following statements about first-line management is true:

• First-line managers are not responsible for carrying out middle management’s plans.

• First-line managers never work side-by-side with their employees.

• Businesses typically hire their first-line managers from inside the company.

• There are normally fewer first-line managers than middle or top-level managers.

Who is normally responsible for purchasing the proper material resources for workers to use in doing their jobs?

• Middle managers

• Supervisory managers

• First-line workers

• Top-level managers

Why should managers know how to do the work of the workers they supervise?

• To coordinate employees’ efforts

• To establish a chain of command

• To create a team spirit among employees

• To have realistic expectations for workers

Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and assigns the new hires to a work area.

• Directing

• Staffing

• Planning

• Controlling

A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating

• natural talent

• creativity

• technical skills

• aggressive behavior