L'accueil du client
Authored by jean francois marin
Professional Development
Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Le sourire est primordial dans l'accueil du client
VRAI
FAUX
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
On peut renseigner un client tout en continuant son travail
VRAI
FAUX
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Cochez les 4 enjeux de l'accueil du client
Satisfaction du client
Fidélisation du client
Manipulation du client
Pérennité de l'entreprise
Développer la rentabilité de l'entreprise
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
L'accueil du client doit se faire dans quel délai après son entrée dans le magasin ?
10 secondes
30 secondes
1 minute
immédiatement
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
En cas d'attente, votre attitude peut-elle calmer le stress du client ?
OUI
NON
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Cocher les 2 règles pour apaiser le stress de l'attente
Expliquer clairement
Remettre le client à sa place
Comprendre sans prendre parti
Ignorer le client en colère
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La remontée de l'information fait partie des 8 phases de l'accueil du client
VRAI
FAUX
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