PTP Matrix Revised

Promise to Pay payments must be secured in order to be used in Fiserve. T/F

• True

• False

Mary said, "I will be mailing the payment on the 22nd after speaking with them today, what is the PBD date based on the PTP Matrix?

• PBD- payment can be promised

• PBD- promise can be posted prior to the date

• PBD- promise has to be posted by the 22nd

• PBD- promise cannot be posted as it is way to out.

If today is Tuesday the 2nd and a customer tells you they mailed the payment on Monday the 1st, what is the PBD?

• Monday the 8th

• Friday the 5th

• Thursday the 4th

• Wednesday the 10th

IVR is considered as a form of contact with the customers for payment. T/F

• True

• False

CB must be dispositioned as payment taken as we received the MAD on the call prior to disconnection. T/F

• True

• False

"I am actually online making the payment. What do you want?" We are able to

• Promise the payment and set the PBD for the next 4 days

• Promise the call and set the PBD for the next following day

• Promise the call and tell the customer the payment must be posted within 4 calendar days

• Promise the call and set the payment out for 4 business days

Once a payment is already mailed the promise date should be 4 calendar days after. T/F

• True

• False

"I tried making the payment by the IVR but nothing however, I then received the confirmation email minutes later." The PBD is

• The PDB is 4 calendar days after

• The PBD is 4 business days after

• The PBD is 3 calendar and 4 business days

• The payment cannot be posted.

We allow 1 business day for payments to be posted by credit cards. T/F

• True

• False

Thee are three ways that we can accept payments. T/F

• True

• False