Daily Quiz - Day 4 (CRM)
Authored by Yohanes Irianto
Other
1st - 3rd Grade
20 Questions
Used 3+ times
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Apa nama sistem Client Resolution Management yang digunakan Nexus untuk bisa melayani nasabah BukaTabungan dengan lebih efisien?
BukaLapak
NorthStar
BukaRekening
SC Ventures
2.
MULTIPLE SELECT QUESTION
1 min • 1 pt
NorthStar memampukan setiap penggunanya untuk hal hal di bawah ini. Manakah yang tepat?
Manual verification
Telephony integration
Case management
Knowledge base
Tidak ada yang tepat
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Pengguna NorthStar harus Login dengan menggunakan ID apa?
Telephone Number
BukaLapak Username
PSID
Email ID
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Fitur apa yang memungkinkan pengguna untuk mengetahui detil data-data nasabah seperti misalnya: Profile, Accounts, Loan, Miscellaneous, Communication history, Account summary, Customer profile?
Knowledge Base
Avaya
CTI
Servicing Portal
5.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Sebutkan 3 cara untuk user dapat mencari nasabah
Tanggal Lahir
Nexus ID
Email ID
Mobile Number
6.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Komposisi otentikasi manual oleh agent Nexus contact center terdiri dari berapa pertanyaan statis dan dinamis?
Nomer telepon yang dimasukkan nasabah salah
3x permintaan untuk memasukkan RMN (registered mobile number)
Nasabah diam saja serta tidak ada tulisan "Potential Customer" pada CTI di NorthStar
Opsi 1 dan 2 Benar
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Pada fitur "Case Management" , user dapat menemukan menu/sub-fitur apa saja di dalamnya?
Knowledge Base
Service Request
Servicing Portal
Enquiries
Complaints
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