
Communication skills
Authored by Dr. Rashinkar
Professional Development
University
Used 6+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What are the types of words we should use for verbal communication?
Acronyms
Simple
Technical
Jargons
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of these is a positive (good) facial expression?
Frowning while concentrating
Maintaning eye contact
Smiling continuously
Rolling up your eyes
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following statement is true about communication?
50% of our communication is non-verbal
20% communication is done using body movements, face, arms, etc.
5% communication is done using voice, tone, pauses, etc.
7 % communication is done using words
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Keeping a good posture is important because
customers may be judging you
it helps show the customer you are confident and have a good attitude
you may stretch your uniform and have to pay for another one
it will help the customer understand that you are a health conscious person
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tone of voice can reveal your true feelings
True
False
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Act of moving one's body parts, usually arms, hands, legs, as a means of expression is called as
gestures
facial expressions
Vocal distractions
fluency
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
The gesture of crossed arms means that the person is most likely _____________ .
protecting themselves
angry
selfish
upset
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