Communication skills

What are the types of words we should use for verbal communication?

• Acronyms

• Simple

• Technical

• Jargons

Which of these is a positive (good) facial expression?

• Frowning while concentrating

• Maintaning eye contact

• Smiling continuously

• Rolling up your eyes

Which of the following statement is true about communication?

• 50% of our communication is non-verbal

• 20% communication is done using body movements, face, arms, etc.

• 5% communication is done using voice, tone, pauses, etc.

• 7 % communication is done using words

Keeping a good posture is important because

• customers may be judging you

• it helps show the customer you are confident and have a good attitude

• you may stretch your uniform and have to pay for another one

• it will help the customer understand that you are a health conscious person

Tone of voice can reveal your true feelings

• True

• False

Act of moving one's body parts, usually arms, hands, legs, as a means of expression is called as

• gestures

• facial expressions

• Vocal distractions

• fluency

The gesture of crossed arms means that the person is most likely _____________ .

• protecting themselves

• angry

• selfish

• upset

Voice modulation can make communication

• Boring

• Artificial

• Interesting

• Monotonous

A good communication should be

• Clear, concise and coherent

• Loud, fast and coherent

• Slow, monotonous and coherent

• Loud, monotonous and concise

What is the standard acceptable distance between conversational partners in Canada?

• 300 cm

• 200 cm

• 60 cm

• 15 cm