SHRM PREP

Exit data reveals a higher-than normal rate of voluntary turnover. To investigate further, HR plans to survey the employees. Which type of survey should HR conduct?

• Engagement

• Opinion

• Attitude

• Performance

How should a chief HR officer explain to her senior leadership colleagues the value of measuring employee attitudes through an annual survey

• By demonstrating how the survey can reveal unreported problems

• By providing in-depth information about employee attitudes

• By convincing leadership of how the survey solves organizational problems

• By explaining how the survey may be counterproductive

What are common processes folded into shared service centers to make business functions more efficient?

• Payroll, procurement, accounts payable/receivable, travel expenses, tuition, and pension administration

• Payroll, fixed assets, accounts payable/receivable, travel expenses, health benefits reimbursement, and pension administration

• Payroll, fixed assets, accounts payable receivable, travel expenses, tuition, and pension administration

• Payroll, procurement, accounts payable/receivable, travel expenses, health benefits enrollment, and pension administration

Which HR task can be effectively outsourced to allow HR to focus on strategic activities

• Benefits and payroll administration

• Information technology

• Employee orientation and engagement

• Talent acquisition and development

In the balanced scorecard approach to strategic management, which company action does the customer value?

• Monitoring processes to ensure satisfactory outcomes

• Providing quality goods and services

• Designing clear long-range objectives

• Analyzing employee ability to accomplish goals

What does an HR audit measure?

• HR's contribution to the organization's bottom line

• Transparency and accountability in the use of the HR budget

• Adequacy of polies, practices, procedures, and strategies to support HR's goal

• Internal customer satisfaction with HR services and quality of delivery

Which identifies the best use of the balanced scorecard in strategic planning?

• Demonstrating potential return on investment

• Identifying significant strategic objectives

• Supporting financial reporting of tangible assets

• Establishing internal strengths and weaknesses

A production manger notices a leaky gauge that is causing slow production runs. What quality control tool should he implore to assist in resolving the issue?

• Control Chart

• Ishakawa

• pareto chart

• check sheet

An investment firm has locations on spring street in Springfield and and downtown Springfield; each location develops and executes its own policies and practices. Which type of HR structure is this?

• divisional

• functional

• decentralized

• Center of excellence

A CEO of large retail company imposes a mandatory $8,000 monthly sales requirement for each employee, with failure punishable by termination. Which is the likely type of culture of the organization?

• Clan Culture

• Market Culture

• Participative Culture

• Innovative Culture