How to handle difficult customers

Quiz
•
Professional Development
•
Professional Development
•
Easy
Rozie Boss
Used 28+ times
FREE Resource
11 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a customer is upset and asks for a manager what do we do?
Try to calm them down
Call for an MOD immediately
Tell them we handle complaints
Give them attitude
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a customer is upset what is the first step we should take to try to deescalate the situation?
Ask questions
Call an MOD
Listen and allow them to vent
Tell them it's not that deep
3.
OPEN ENDED QUESTION
3 mins • 1 pt
What strategies do you use to calm an upset customer?
Evaluate responses using AI:
OFF
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What body language shows the customer you are listening?
Lean in
Eye contact
Nod head
Staring off into space
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a customer is being aggressive and using vulgar language towards you, what's the next step you should take?
Cry
Call over security
Curse back
Tell them to get out
6.
OPEN ENDED QUESTION
3 mins • 1 pt
If a customer is unhappy with THC percentages of Tryke flower, how do you handle the situation?
Evaluate responses using AI:
OFF
7.
OPEN ENDED QUESTION
3 mins • 1 pt
If a customer is upset with prices, how do you handle the situation?
Evaluate responses using AI:
OFF
Create a free account and access millions of resources
Similar Resources on Wayground
10 questions
Customer Service: Soft Skills

Quiz
•
Professional Development
10 questions
MSGP L-2 DAY 1

Quiz
•
Professional Development
10 questions
Tier 1 Introduction

Quiz
•
Professional Development
8 questions
Disposition Quiz #2- Day 3

Quiz
•
Professional Development
13 questions
Call Flow

Quiz
•
Professional Development
9 questions
LiveChat Quiz

Quiz
•
Professional Development
9 questions
Unparalleled Service Behaviors

Quiz
•
Professional Development
10 questions
Types of Customers

Quiz
•
Professional Development
Popular Resources on Wayground
18 questions
Writing Launch Day 1

Lesson
•
3rd Grade
11 questions
Hallway & Bathroom Expectations

Quiz
•
6th - 8th Grade
11 questions
Standard Response Protocol

Quiz
•
6th - 8th Grade
40 questions
Algebra Review Topics

Quiz
•
9th - 12th Grade
4 questions
Exit Ticket 7/29

Quiz
•
8th Grade
10 questions
Lab Safety Procedures and Guidelines

Interactive video
•
6th - 10th Grade
19 questions
Handbook Overview

Lesson
•
9th - 12th Grade
20 questions
Subject-Verb Agreement

Quiz
•
9th Grade