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KC 44

Authored by Melinda Mejia

Professional Development

Professional Development

Used 5+ times

KC 44
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10 questions

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1.

MULTIPLE SELECT QUESTION

5 mins • 1 pt

What brands are not included in Falcon? Select all that apply

EEZ-Y
POWER PRACTICAL
AMZ STUFF
DND

2.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

TRUE OR FALSE. Falcon is a tool where we remove request to remove a negative feedback.

TRUE

FALSE

MAYBE

3.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

In line with our drive to promote and highlight our excellent customer service, we will start to track all Positive Feedback/accolades about customer service in which form/tracker?

General Follow-Up Tracker
All Brands - Positive Customer Feedback Form
All Brands Replacement / Refund Tracker
We don’t track Positive Feedback/accolades
Happiest Customer Tracker

4.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

The customer has been using the product for more than 2 months already and it broke. The representative processed the replacement. What is the replacement tagging for this type of scenario?

Defective

Damaged

Warranty Claims

Quality Issue

Wrong Product Received

5.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

OOS: Once we log information to the OOS Waiting List, we don't need to do anything else. The Brand AM will take care of the rest.

YES
NO
MAYBE

6.

MULTIPLE SELECT QUESTION

5 mins • 1 pt

You received a BM that requires a replacement but you only have the city, state and the zip code. What are the steps that you need to do before asking for the complete shipping address?

Download the Fulfillment Report in Seller Central.
Go to customer Data Folder and search for the address using the Order ID
Perform Sherlock Holmes
Check the email/conversation and see if the address has been discussed previously.

7.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Using the Customer Data Shared Drive, locate the address associated with Order ID 113-1864731-0314617. Brand: Fedmax. Purchase date: Mon, Mar 15, 2021 .

6246 E RIVERSIDE BLVD LOVES PARK IL 61111-4418

3148 PENLAND DR UNIT B MARIETTA GA 30066-4041

347 ST EDWARD DR DANDRIDGE TN 37725-6352

2800 BISCAYNE BLVD PH FLOOR MIAMI FL 33137-4528

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