WM New Hire / Day 1

Select two Walmart Values

• Strive for Excellence

• Service to the Customer

• Responsability

• Act with Honesty

You will handle orders from...

• Fulfillment Center

• Local Store

• Marketplace Seller

• Manufacturer

Select 2 of the contact principales`

• Smile

• Make it right

• Reduce the effort

• Own it

What is EBT?

• A tool we will use

• A credit card

• An electronic benefit payment card

• Easy Buy Transaction

How can Walmart customers ask for support?

• Send an email to [e-mail]

• Call 1-800-966-6526

• Call Marketplace

• None of these

When was Walmart.com founded?

• 1962

• 2000

• 2021

• 1850

What are the 4 pieces of the Walmart puzzle?

• Be Happy

  Own it

  Reduce it

  Resolve it

• Contact Principles

  Smiles

  PAS

  Empowerment

• I don't know, I was not paying attention.

• Listen

  Empathy

  Solution

  Analyze

What actions can you perform in VCC?

• Take Contacts

• Documentation

• Track Orders

• Returns

What is the Walmart's founder name?

• Walt Disney

• Bad Bunny

• Sam Walton

• Sam Walson

What actions can be performed on CCA?

• Refunds

• Replacements

• Cancellations

• Calls