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RES CA Revision IV (Unit 1 & 2)

Authored by Linda Maida Koh

Professional Development

Professional Development

Used 2+ times

RES CA Revision IV (Unit 1 & 2)
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40 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The first thing a sales assistant can do to set a customer at ease is to

greet.

smile.

shake hands.

make eye contact

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

When a sales assistant meets his/her customer in the store for the first time, he/she should

hug the customer.

initiate the handshake.

pat the customer’s back.

stand ready to take an offered hand.

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Eye contact should be made

immediately.

after 3 seconds.

after 5 seconds.

after 7 seconds.

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The following are examples of touchpoints in a department store EXCEPT

size of fitting rooms.

daily tabulation of cash.

cleanliness of merchandise on display.

queue management at cashier counter.

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Creating a good first impression is

essential.

not necessary.

least necessary.

the job of the customer.

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The elements of a good greeting includes

immediate recognition.

making the greeting cool.

starting with “May I help you?”.

understanding the retail assistant.

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Angel is an ITE student. As a student pursuing her education, one of her needs includes owning a/an

van.

ezlink card.

cherry qq car.

7 seater family car.

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