Quiz Semana 4

The sales director at Ursa Major Solar has a team of 50 sales reps located around the world. The sales director’s team uses the calendar feature in Salesforce to access the team's busy schedule. However, team members each log their all-day events differently and the sales director wants some uniformity.

How should a sales rep create an all-day event in Salesforce?

• Use a Task for an all-day event because then no time fields are needed

• Check the all-day event checkbox on the event

• Ensure the event is scheduled for times within the star and the end of day hours

• Ask the system administrator to check all-day events in the activity settings

As Salesforce adoption has increased throughout Ursa Major Solar, the sales reps need access to the Salesforce mobile app while on the road. However, the Salesforce Mobile App needs to be customized to fit their needs. Which two functions can be customized for the Salesforce mobile app?

• Field permission

• Object Compact Layout

• Navigation Menu content

• Custom Object

Ursa Major Solar has noticed an uptick in support cases that could be easily resolved if the customers had access to the proper documentation. Therefore, Ursa Major Solar wants to create a knowledge base where articles can be classified into categories. What are two benefits of using Data Categories with Salesforce Knowledge?

• Article owners can track views

• Articles can be classified into groups

• Article access can be controlled

• Articles can be referenced in chatter posts

Ursa Major Solar is looking to reduce support costs by allowing customers to work together to answer one another’s questions and solve problems Which feature should a salesforce administrator use to allow its customers to interact with each other and share best practices?

• Sites using experience cloud (formerly communities)

• Campaigns

• Omni-channel

• Mass emails

Support Representatives at Universal Containers want the same Technical Engineer group to be associated with each new Case.

What should a System Administrator define to implement this requirement?

• A Case Assignment Rule to associate the Case Team

• A Default Case Team on each User's record

• A Workflow Rule to add the Case Team

• A Default Case Team on each Account record

Ursa Major Solar is setting up case assignment rules.

What are two places where the cases can be assigned? Choose 2 options.

• Contact

• Profile

• User

• Queue

Customers complain that they do not know when Comments have been added to their Cases.

Which configuration can a System Administrator implement to address this concern?

• Enable Case Comment Notification to Contacts.

• Configure Feed Tracking for Case Comments.

• Create a Workflow Rule Email Alert on Case Comments.

• Configure the Case Auto-Response Rules.

Which configuration action should be performed to ensure every Case gets assigned to a valid Owner?

• Create a Workflow Rule that checks for a blank Owner field.

• Configure a default value for the Case Owner field.

• Define the Default Case Owner in Support Settings.

• Create a Validation Rule based on the Created By field.

Universal Containers wants Sales Reps to process credit card payments when an Opportunity is Closed Won.

Which approach should the System Administrator use to enable this feature?

• Install an AppExchange credit card payment package.

• Create a Workflow Rule Email Alert to notify Finance.

• Add payment detail custom fields to the Opportunity.

• Build a standard Visualforce page and Salesforce site.