
Customer experience
Authored by Hoda Ahmefjjjtd
Professional Development
Professional Development
Used 19+ times

AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
7 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In Kano Model, the more the delighters, the
Better satisfaction
Better resolution
Higher dis satisfaction
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Speed of resolution is Mainly as
Dis satsfier
Satisfier
3.
FILL IN THE BLANK QUESTION
1 min • 1 pt
What is the best cst experience measurement tool to measure the brand?
4.
FILL IN THE BLANK QUESTION
1 min • 1 pt
The best cst experience measurement tool to measure the transaction is?
5.
FILL IN THE BLANK QUESTION
1 min • 1 pt
The benchmark for the top 2 boxes is...... and for the bottom Box is.............
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
what is the NPS for this advisor, if he received 20 surveys, with 3 calls rated 5, 2 calls rated 7, 3 calls rated 8, and 12 calls rated 9?
45%
40%
60%
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
If we are calculating the overall customer effort, given we received 7 surveys with score 1, 7 surveys with score 2, 10 surveys with score 3, 10 surveys with score 4, 5 surveys with score 5
2.9
2.1
3.9
2.7
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
10 questions
Analog to digital converter
Quiz
•
Professional Development
10 questions
Financial Frauds in Retail
Quiz
•
Professional Development
10 questions
Business Networking Skills
Quiz
•
Professional Development
10 questions
Cross Cultural Communication - Quiz
Quiz
•
Professional Development
6 questions
Google Level 1 Fundamental Training Unit 3
Quiz
•
Professional Development
10 questions
Stress Awareness
Quiz
•
Professional Development
10 questions
Prulastin / Prulastin M
Quiz
•
Professional Development
10 questions
Human Resources
Quiz
•
Professional Development
Popular Resources on Wayground
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
54 questions
Analyzing Line Graphs & Tables
Quiz
•
4th Grade
22 questions
fractions
Quiz
•
3rd Grade
20 questions
Main Idea and Details
Quiz
•
5th Grade
20 questions
Context Clues
Quiz
•
6th Grade
15 questions
Equivalent Fractions
Quiz
•
4th Grade
Discover more resources for Professional Development
20 questions
Black History Month Trivia Game #1
Quiz
•
Professional Development
100 questions
Screening Test Customer Service
Quiz
•
Professional Development
20 questions
90s Cartoons
Quiz
•
Professional Development
10 questions
Reading a ruler in Inches
Quiz
•
4th Grade - Professio...
16 questions
Parallel, Perpendicular, and Intersecting Lines
Quiz
•
KG - Professional Dev...
12 questions
Valentines Day Trivia
Quiz
•
Professional Development