LIVE QUIZ - QMS

The following are dimensions of quality except..

• Serviceability

• Aesthetics

• Durability

• Conformance

• None of the above / all are dimensions

TRUE OR FALSE: One of the most important customer decision factors in selecting competing products is QUALITY

He is the quality guru that was considered the Father of Quality.

• W. Edwards Deming

• Joseph M. Juran

• Armand Feigenbaum

• Genichi Taguchi

__________ is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

Which quality guru said this: " If the variation is decreased, the quality increases."

• W. Edwards Deming

• Joseph M. Juran

• Armand Feigenbaum

• Genichi Taguchi

He viewed quality as "fitness for use."

• W. Edwards Deming

• Joseph M. Juran

• Armand Feigenbaum

• Genichi Taguchi

For him, quality is DOING RIGHT THE FIRST TIME and EVERY TIME.

• W. Edwards Deming

• Joseph M. Juran

• Armand Feigenbaum

• Philip Crosby

A type of quality cost that focuses on spending on activities before the product is made.

• Prevention cost

• Appraisal cost

• Failure cost

• Opportunity cost

A type of quality cost that focuses on after sales, where product is already at the customer's end.

• Prevention cost

• Appraisal cost

• Failure cost

• Opportunity cost

A tool introduced by Shigeo Shingo which means "mistake-proofing"