Survei Active Listening

Active listening happens when the

• listener is fully focused on the speaker

• listener is actively sharing non-verbal signs of listening

• listener is actively sharing verbal signs of listening

• listener is sharing their thoughts and opinions

_______________ occurs when the receiver receives the message, understands the message and responds to the message.

• Compromise

• Conflict

• Anger

• Effective communication

Non-verbal communication includes

• tone

• facial expressions

• gestures

• all of the above

Communication is the process of sending and receiving messages

• true

• false

Active listening involves __________________________

• reflection

• restating

• clarification

• all of the above

Which of the following can be a distraction to effective communication?

• The weather

• Phone

• Music

• All of the above

All of the following are good reasons to provide feedback except to _______

• let the sender know you received the message

• correct the speaker

• ask questions

• give information if needed

At the start of a conversation the most important skill is to?

• Think about what you are going to say

• Be open minded

• Speak first

• Text at the same time

When should you give the speaker feedback?

• When the speaker pauses

• At the end of conversation

• Whenever you are ready to

• Never

Which step is NOT important when effectively listening?

• Face the speaker who is talking

• Take notes while listening

• Giving feedback to the speaker

• Understanding the speaker