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Service excellence Superstar !

Authored by Krzysztof Rogowski

Specialty, Arts

6th Grade

Used 3+ times

Service excellence Superstar !
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10 questions

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1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Second Service in Business Class includes :

Eyeopener : Orange juice and water served from tray

Eyeopener : Orange juice and water served on tray

Eyeopener : Orange juice and water on tray - only on demand

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Premium Economy Class service includes :

Distribute trays from the trolley collected from the FWD galley.

Distribute trays from the trolley collected from the AFT galley.

Distribute trays by hand from the trolley collected from the FWD galley.

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Signature Cookie service in Economy Class includes :

warm cookies, coffee, tea, water, soft drinks on demand, BoB.

warm cookies, coffee, tea, water, BoB

warm cookies, coffee, tea, BoB.

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Economy Class In between Service includes:

Water refills every 60 minutes on night flights only.

Water refills every 30 minutes on day flights.

Water refills every 60 minutes on all flights.

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Welcome drink in Business Class includes :

Orange juice, water, Champagne.

Orange juice, water still or sparkling, Champagne, Bay Cocktail.

Orange juice, water, Champagne, Bay Cocktail.

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Retail service is offered:

in all classes from half size trolleys.

in Business Class personally.

only in Economy Class.

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Frequent Flyer status guests are personally welcomed by:

all designated cabin crew in dedicated areas.

RCM in C and E classes.

RCM in all classes.

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