Service excellence Superstar !
Quiz
•
Specialty, Arts
•
6th Grade
•
Hard

Krzysztof Rogowski
Used 3+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Second Service in Business Class includes :
Eyeopener : Orange juice and water served from tray
Eyeopener : Orange juice and water served on tray
Eyeopener : Orange juice and water on tray - only on demand
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Premium Economy Class service includes :
Distribute trays from the trolley collected from the FWD galley.
Distribute trays from the trolley collected from the AFT galley.
Distribute trays by hand from the trolley collected from the FWD galley.
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Signature Cookie service in Economy Class includes :
warm cookies, coffee, tea, water, soft drinks on demand, BoB.
warm cookies, coffee, tea, water, BoB
warm cookies, coffee, tea, BoB.
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Economy Class In between Service includes:
Water refills every 60 minutes on night flights only.
Water refills every 30 minutes on day flights.
Water refills every 60 minutes on all flights.
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Welcome drink in Business Class includes :
Orange juice, water, Champagne.
Orange juice, water still or sparkling, Champagne, Bay Cocktail.
Orange juice, water, Champagne, Bay Cocktail.
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Retail service is offered:
in all classes from half size trolleys.
in Business Class personally.
only in Economy Class.
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Frequent Flyer status guests are personally welcomed by:
all designated cabin crew in dedicated areas.
RCM in C and E classes.
RCM in all classes.
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