Service excellence Superstar !

Second Service in Business Class includes :

• Eyeopener : Orange juice and water served from tray

• Eyeopener : Orange juice and water served on tray

• Eyeopener : Orange juice and water on tray - only on demand

Premium Economy Class service includes :

• Distribute trays from the trolley collected from the FWD galley.

• Distribute trays from the trolley collected from the AFT galley.

• Distribute trays by hand from the trolley collected from the FWD galley.

Signature Cookie service in Economy Class includes :

• warm cookies, coffee, tea, water, soft drinks on demand, BoB.

• warm cookies, coffee, tea, water, BoB

• warm cookies, coffee, tea, BoB.

Economy Class In between Service includes:

• Water refills every 60 minutes on night flights only.

• Water refills every 30 minutes on day flights.

• Water refills every 60 minutes on all flights.

Welcome drink in Business Class includes :

• Orange juice, water, Champagne.

• Orange juice, water still or sparkling, Champagne, Bay Cocktail.

• Orange juice, water, Champagne, Bay Cocktail.

Retail service is offered:

• in all classes from half size trolleys.

• in Business Class personally.

• only in Economy Class.

Frequent Flyer status guests are personally welcomed by:

• all designated cabin crew in dedicated areas.

• RCM in C and E classes.

• RCM in all classes.

First service -Linings are being placed on tables before :

• Apertif service.

• Serving starters.

• Hot towels distribution.

Economy Class - hot meals are being served by :

• 4L/4R only.

• 4L/4R + 3L/3R.

• 4L/4R +2L/2R when finished in Premium Economy .

BoB offer includes :

• Moet Champagne and Chivas Regal whisky.

• Moet Champagne and Johny Walker Black Label whisky.

• Moet Champagne