HTMP Chapter 3

HTMP Chapter 3

12th Grade

20 Qs

quiz-placeholder

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HTMP Chapter 3

HTMP Chapter 3

Assessment

Quiz

Business

12th Grade

Practice Problem

Medium

Created by

Jeena Seals

Used 12+ times

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20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The step-by-step process the guest goes through during a hotel stay.

Guest Steps

Guest Cycle

Rev Par

Pre- arrival

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The smooth flow of each guest activity from one to another without disruption, resulting in an overall positive of satisfaction.

The Seamless Guest Experience

The Guest Cycle

Occupancy

Departure

3.

FILL IN THE BLANK QUESTION

1 min • 1 pt

What are the 4 stages of the Guest Cycle?

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When a guest makes plans, reservations, and important financial decisions before leaving home.

pre arrival

arrival

occupancy

departure

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What is an example of pre- arrival stage in the hospitality and tourism industry?

Make a Dining Reservation

Order concert tickets

Check in to a room

Reserve airline seats

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The time when the guest arrives at a destination expecting to receive the type of services requested or decided on during the pre-arrival stage of the cycle

Pre arrival

Arrival

Occupancy

Departure

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What is an example of arrival stage in the hospitality and tourism industry?

Pick up a rental car

Check in at a hotel

Enter the main gate at a theme park

Settle the bill

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