Zendesk

Zendesk

University

17 Qs

quiz-placeholder

Similar activities

UTS PERSONALITY MRS ARIANA WITANINGRUM

UTS PERSONALITY MRS ARIANA WITANINGRUM

University

20 Qs

Teach Like A Pirate Quiz

Teach Like A Pirate Quiz

8th Grade - University

12 Qs

Manajemen Risiko dan Audit Intern

Manajemen Risiko dan Audit Intern

University

15 Qs

Microsoft Office

Microsoft Office

7th Grade - University

20 Qs

ESL Brains - Millennials In The Workplace

ESL Brains - Millennials In The Workplace

University - Professional Development

19 Qs

IS IT FAIR USE?

IS IT FAIR USE?

University

15 Qs

Tier2

Tier2

University

20 Qs

Zendesk

Zendesk

Assessment

Quiz

Professional Development

University

Medium

Created by

Ariel Eide

Used 3+ times

FREE Resource

AI

Enhance your content

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

17 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What type of communication should be run through Zendesk, excluding EMEA?

Internal Onboardings

External Onboardings

Internal Offboardings

External Offboardings

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Velocity Global Team members are called what?

Internal Users

Organizations

End Users

Internal Members

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can you ensure that an external requester (client or employee) on a ticket is able to view a person's response?

When a side conversation is had with them

By creating a child ticket

By responding via an internal note

By responding via an public note

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If you're creating a ticket from Zendesk, how can you ensure the external requester receives the email from the correct email address?

Leave the default settings be, the system will automatically know

Change the email to your Zendesk email address in the "Select an Address" section before sending

Change the requester to you

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If you receive an email from an end-user that needs to be captured in a ticket, what should you do?

Create a new ticket within Zendesk and assign yourself as the requester

Create a new ticket within Zendesk and assign the end user as a follower

Forward the email to your Zendesk support address, this will create a ticket

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Is there a way to keep track of a ticket without having to actively respond to it, or assign it to yourself?

Yes, you need to set yourself up as a follower

Yes, you need to just make sure to CC yourself in each response

Yes, you need to set yourself as the requester

No, but you can still search any ticket you'd like in the system

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

When should you use a side conversation over a child ticket?

You don't want to track it with a report

You need to talk through an issue with another team member

You need a one-off answer from an external party to further your ticket completion

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

By signing up, you agree to our Terms of Service & Privacy Policy

Already have an account?