ROOMS DIVISION MODULE 1&2

The department which takes into purview all activities relating to room. It handles everything from taking a guest's reservation to preparing their rooms and getting the guest checked in for the night.

• Rooms Division

• Front Office

• Guest Services & Concierge

The “HUB” or “NERVE CENTER” of the hotel

• Food & Beverage

• Housekeeping

• Front Office

Assist guests with their inquiries about the hotels general area (destinations, attractions etc.) and transportation related services.

• Guest Relation Officer

• Concierge Officer

• Bellboy

Manages the daily operations of the housekeeping department to ensure offices, guest rooms, facilities and other specified areas are kept in a clean and orderly condition.

• Room Attendant

• Housekeeping Manager

One of the main responsibilities of a Hotel Manager is to ensure that the hotel building is in good physical condition.

• TRUE

• FALSE

The Front Office plays a pivotal role in delivering hospitality to the guests. It sets the stage for a pleasant or an unpleasant visit.

• TRUE

• FALSE

Developing maintenance procedures and ensuring implementation. Carrying out inspections of the facilities to identify and resolve issues. Checking electrical and hydraulic systems of buildings to ensure functionality, is under the scope of responsibilities of which department head?

• Maintenance Head

• Housekeeping Manager

The _______________________ serves as the Communication between departments

• Front Office

• Hotel Manager

• Rooms Division

This management technique focuses on ways all employees can work together to discuss issues and problems and resolve them as a team.

• Total Quality Management

• Communication

• Endorsement

The primary functions of the _________________ department includes patrolling the property, monitoring equipment’s , surveillance and ensuring that the guests, employees and their properties are always safe and secure.

• security

• engineering

• housekeeping