KPI YTD 2021 Overview
Authored by Denisa Demčáková
Business
1st Grade - Professional Development
Used 8+ times
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15 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
How many major incidents we had this year?
7
21
48
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What is our average resolution rate for Prio 1&2 incidents in hours?
35
84
86
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What is the shortest planned time window of the change [in seconds]?
0
1
2
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
How many changes from 30 reviewed by auditors on the last ISAE audit had findings?
7
9
20
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
How many standard change templates were not ever used?
170
190
120
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
How many changes created last year were completed this year?
56
201
563
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What do you think is the most used change type this year?
normal
standard
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