Foxtel refresher Quiz

The following statements are the things that you need to check when processing move order requests, except ______

• Check New Address if serviceable

• Check service account if the new address is already added

• Foxtel Status in Siebel

• Check if the account has an overdue balance

Can we process Foxtel Plan change and Move request at the same time? ____________________

YES or NO

True or False:

If the New Address in ESQ is “Maybe Available” for Foxtel Cable & Satellite we can still proceed with the Move order request we just have to submit the Address Feedback Form. ____________

Choose ALL 3 statements that we need to advise our customers before processing a move order.

• Move Fee $100 + Equipment fee if applicable

• Recording will be deleted

• They can bring and use their old iQ box (all Star/iQ1) to the new address

• Pro rata and MIA credit and charge for the Foxtel

How much is the total cost for iQ4 upgrade PIK?

• $150

• $185

• $285

• $250